Evaluation of Outpatients' Satisfaction with Attending Physicians in Ahvaz City

F. Jamshidi; S. Ajineh; S. Moogahi

Scientific Journal of Medical Sciences. 2022;1(2): 101-106.

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Descriptive Study

Evaluation of Outpatients' Satisfaction with Attending Physicians in Ahvaz City

F. Jamshidi ¹, S. Ajineh ², S. Moogahi ³^*

¹ Department of Forensic Medicine, School of Medicine, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
² Student Research Committee, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
³ Department of Infectious Diseases, School of Medicine, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

*Corresponding Author: Tel: +98 (916) 3135694 Fax: +98 (61) 32213690 Post Address: Department of Infectious Diseases, Razi Hospital, Ahvaz, Iran. Postal Code: 6196514941, Email: sasanmoogahi@yahoo.com

Abstract

Aims: Good physician-patient communication and patient satisfaction increase the patient's adherence to the prescribed treatments and improve the patient's health. This study aimed to investigate outpatient satisfaction levels with attending physicians in educational clinics in Ahvaz city.
Instrument & Methods: This cross-sectional, descriptive-analytical study was carried out on 170 outpatients, who referred to the educational clinics of the Ahvaz Jondishapour University of Medical Science. The samples were selected by the convenience sampling method. Data were collected by the demographic questionnaire and the standard questionnaire developed by the Ministry of Health and Medical Education. Data were analyzed using SPSS 22 software.
Findings: The average age of patients was 35.53±14.59, and the mean total satisfaction of patients was 52.86±7.52. There was no significant relationship between age, hospital, gender, educational level, marital status, and residence of outpatient's satisfaction with the attending physician (p<0.05).
Conclusion: The patient's satisfaction with the physician-patient communication was generally moderate, which is not desirable. Due to the role of communication skills in patient satisfaction and patient adherence to the treatment processes, it is necessary to consider the related skills in the educational and managerial programs of the relevant units.

Keywords: Patients Satisfaction [https://www.ncbi.nlm.nih.go, Hospital Attending Physician [https://www.ncbi.nlm, Outpatients [https://www.ncbi.nlm.nih.gov/mesh/?te, Ahvaz [Not Found]